Tackling defamation and slander against your business or your name
Defamation and slander are criminal offences in the Netherlands (Articles 261 and 262 of the Dutch Criminal Code) and also unlawful acts, so besides reporting them to the police you can ask the civil courts to order removal, a rectification and damages.
Liaise acts for businesses, organisations and public figures about whom something untrue or damaging is circulating.
Reporting the matter to the police achieves something different from civil proceedings. If you want the post removed, a rectification published or your loss compensated, the civil courts are the obvious route. Prosecution of the perpetrator requires a criminal complaint.
The difference between defamation, slander and insult
Under Dutch criminal law, smaad (criminal defamation, Article 261 of the Dutch Criminal Code) requires four elements:
- an allegation of a particular fact, such as fraud or failing to pay suppliers;
- intent on the part of whoever makes the allegation;
- damage to someone’s honour or reputation;
- the evident aim of making the allegation public.
Laster (slander) is criminal defamation by someone who knows the allegation is untrue (Article 262). The difference therefore lies in that knowledge, not in whether the allegation is true. Belediging, the Dutch criminal offence of insult, which has no direct equivalent in English law (Article 266), involves no specific allegation, as with abuse or a humiliating remark. If you want to take action, the first element matters most, because you can bring evidence against a specific allegation and much less against abuse.
Even something that really happened is not free for anyone to write about. The definition of defamation says nothing about whether the allegation is true. Defamation is not punishable only where it was committed in necessary self-defence, or where the perpetrator could assume in good faith that the allegation was true and that the public interest required it (Article 261(3)).
Why businesses and public figures usually go to the civil courts
Reporting defamation or slander to the police costs nothing, but it gives you little control. Both are complaint offences. The Public Prosecution Service can only prosecute if you file a complaint within three months of learning of the statement. Such a complaint is a report combined with a request to prosecute (Articles 66 and 269 of the Dutch Criminal Code, Article 164 of the Dutch Code of Criminal Procedure). The complaint becomes part of the file, so the suspect will learn who brought it. The Public Prosecution Service then decides whether to prosecute, at its own pace.
Criminal proceedings will not get the post taken offline. You can only claim compensation in them by joining the proceedings as an injured party (Article 51f of the Dutch Code of Criminal Procedure).
In the civil courts you set the pace and decide what to claim. There, defamation and slander are an unlawful act (Article 6:162 of the Dutch Civil Code). You do not have to prove intent. A business can also rely on its good name (Article 8 ECHR). Reputational harm explains how the courts have applied this to companies.
You can demand removal, damages, a rectification (Article 6:167 of the Dutch Civil Code) and an injunction to restrain publication against any repetition. Most clients choose the civil route. Sometimes we combine it with a criminal complaint.
Defamation and slander lawyer in Amsterdam
Liaise acts for businesses, cultural organisations, creators and public figures in cases of defamation and slander and other statements that damage a good name. We start with the question whether this is legally defamation or slander, or whether the statement still falls within freedom of expression. That line is rarely sharp.
We then choose the route together. Sometimes a firm cease-and-desist letter is enough, sometimes interim injunction proceedings are needed. We tell you in advance what proceedings will cost and how likely the court is to grant your claim. If the allegation comes from a newspaper or a broadcast, read what to do when your business is accused in the media.
If the matter is a private one, for example with a former partner or neighbours, the Juridisch Loket, the Dutch legal aid desk, can give you initial advice (in Dutch).
Is something untrue circulating about your business or your name? Call 020 675 88 21 or get in touch.
Defamation or slander by a competitor, former employee or former business partner
An allegation about a business does not always come from a journalist. A competitor, a former employee or a former business partner can also tell clients or funders something untrue or post it online.
Such a statement does not have to be public to be unlawful. For criminal defamation, the evident aim must be to spread the allegation. In civil law, an untrue allegation made to a handful of clients can already be unlawful.
A fabricated review on Google can also amount to slander, if the writer accuses someone of something specific and knows it is untrue. How to remove fake reviews explains how to get such a review taken down.
With an anonymous account, report the posts to the platform first. If the platform will not hand over the account holder’s details, the court can order it to. Among other things, it must be plausible that the posts are unlawful and that there is no less intrusive way of identifying the sender (Dutch Supreme Court, Lycos/Pessers, ECLI:NL:HR:2005:AU4019, in Dutch).
You will run into a competitor or former business partner again in the industry. A cease-and-desist letter can therefore go hand in hand with a proposal to settle without going to court, for example with a rectification whose wording you agree together.
A juice channel must be able to back up an allegation about a public figure too
Juice channels and gossip accounts are bound by the same rules as a newspaper. After interim injunction proceedings, a vlogger with hundreds of thousands of followers had to remove her video about the widow of a well-known Dutch folk singer and publish a rectification, because the allegations were untrue, the tone was needlessly hurtful and there was no legitimate interest in publication. Liaise acted for the widow.
Read how the case against the juice channel went (in Dutch) →
The court also looks at the other side. A woman was allowed to keep talking on TikTok about her relationship with a singer, as the court rejected all his claims in interim injunction proceedings (the TikTok case). The court leaves a lot of room for someone telling their own story. If you want to take action as a public figure, first work out which statements genuinely lack a factual basis and focus on those alone.
If images of you are circulating too, image rights come into play. Well-known people in the news and gossip media explains what the court looks at.
What you need to prove in a defamation or slander case
For civil proceedings, record five things:
- exactly which statement was made, word for word;
- where and when, with the link, the date and the sender;
- who made or spread the statement;
- why the statement is untrue or lacks a factual basis;
- what loss you are suffering, such as cancelled commissions or clients who walk away.
Take screenshots showing the date, time and sender and keep the links, emails and messages. Do it straight away. A post can be deleted or altered before you have recorded it.
For a criminal complaint, intent comes on top. With slander it must be shown that the other party knew the allegation was untrue; the Public Prosecution Service gathers that evidence, not you.
The other party has to be able to substantiate a factual allegation. For an opinion the bar is lower, because freedom of expression (Article 10 ECHR) leaves more room there. Statement of fact or value judgment explains how the court draws that line.
Cease-and-desist letter and interim injunction in a defamation case
In a cease-and-desist letter you set out which statements you regard as defamation or slander and why. You then state your demands, such as removal, a rectification, an injunction to restrain publication against any repetition and damages, with a short deadline.
If the other party does not comply, interim injunction proceedings are the fast route. The court usually rules within a few weeks.
Interim injunction proceedings soon cost €5,000 to €20,000 in legal fees, excluding VAT. If you win, the other party pays part of your costs, usually a few thousand euros, because these proceedings never come with full reimbursement of your legal fees. Losing means paying a similar amount to the other party.
What damages you can claim for a damaged reputation
You prove material loss through concrete consequences: commissions withdrawn, clients who terminated, leads that fell through after the posts. The cost of repairing your reputation can count too. The more specifically you substantiate it, the stronger the claim.
The court can also award compensation for the damage to your honour or reputation itself, even without financial loss. This is non-material loss (Article 6:106 of the Dutch Civil Code). Dutch courts award modest amounts, rarely more than a few thousand euros. For a business, the claim therefore lies mainly in material loss. Reputational harm explains how to substantiate it.
Accused of defamation or slander yourself?
If you receive a cease-and-desist letter over something you said or wrote about someone else, do not sign a rectification or an undertaking to refrain until you know what you are committing to. There is no defamation where you acted in necessary self-defence, or where you could assume in good faith that the allegation was true and that the public interest required it (Article 261(3)). In civil proceedings the court takes your freedom of expression into account. Freedom of expression explains what to do when you receive a cease-and-desist letter.
If criminal proceedings are brought against you, instruct a criminal defence lawyer.
If you work for an editorial team and want to know before publication whether a piece crosses the line, read about pre-publication legal review.